In this article, I’ll provide you with a comprehensive guide to navigate Floor and Decor return policy. As a homeowner, there are several reasons why you may need to return items to Floor and Decor. Maybe you purchased the wrong color of tiles, or perhaps you changed your mind about the style of the flooring you selected. Whatever the reason, it’s essential to understand Floor and Decor return policy before making a purchase.
Introduction to Floor and Decor Return Policy
Floor and Decor is a leading retailer of hard surface flooring in the United States. The company has an extensive selection of tiles, wood, and stone flooring, among other products. As with any retail store, Floor and Decor has a return policy that customers need to adhere to when returning items.
When I first started shopping at Floor and Decor, I was a bit confused about their return policy. However, after reading their policy and speaking to a customer service representative, I learned that the process is relatively straightforward. In the following sections, I’ll discuss the details of their return policy.
Understanding Floor and Decor Return Policy
Floor and Decor return policy is designed to protect both the customer and the company. If you are not satisfied with your purchase, you have the option to return it within a specific time frame. However, it’s essential to note that not all items are eligible for return.
According to Floor and Decor return policy, you have 90 days from the date of purchase to return items. The items must be in their original condition and packaging, and you must provide proof of purchase. If you do not have a receipt, you may be able to return the items for store credit, but this is subject to management approval.
Items Eligible for Return at Floor and Decor
Floor and Decor accepts returns on most items within 90 days of purchase. However, there are a few exceptions. Here are some of the items that are eligible for returns:
Unused and Uninstalled Items: If you have purchased items that you have not installed or used, you may return them to Floor and Decor. These items should be in their original packaging with all the accessories and instructions.
Damaged or Defective Items: If you receive items that are damaged or defective, you may return them to Floor and Decor. You should inspect your items before accepting delivery or signing the delivery receipt.
Overstock Items: Floor and Decor accepts returns on overstock items that are in their original condition and packaging. However, these items are subject to a 20% restocking fee.
Items Not Eligible for Return at Floor and Decor
There are some items that Floor and Decor does not accept returns on. Here are a few examples:
Clearance Items: Clearance items are final sale and cannot be returned or exchanged.
Custom Orders: If you have placed a custom order, you cannot return it to Floor and Decor. These items are made to order and cannot be resold.
Opened or Installed Items: Floor and Decor does not accept returns on items that have been opened or installed. This includes items that have been cut, glued, or stapled.
Return Policy for Online Purchases from Floor and Decor
If you have made a purchase from Floor and Decor’s website, you have 90 days from the date of purchase to return the items. You can either return the items to a Floor and Decor store or ship them back to the company. However, you will be responsible for the shipping costs.
Return Policy for In-Store Purchases from Floor and Decor
If you have made an in-store purchase from Floor and Decor, you can return the items to any of their stores within 90 days of purchase. You must have the original receipt, and the items must be in their original condition and packaging.
Tips for Navigating Floor and Decor Return Policy
Returning items to Floor and Decor can be a straightforward process if you follow these tips:
Keep Your Receipt: Always keep your receipt when you make a purchase from Floor and Decor. This will make the return process much easier.
Don’t Remove Labels or Tags: Do not remove any labels or tags from the items you purchase. These are necessary for the return process.
Inspect Your Items: Inspect your items before accepting delivery or leaving the store. This will help you identify any defects or damages before you install or use the items.
Floor and Decor Return Policy for Orlando and Fort Myers Locations
Floor and Decor has several locations in Florida, including Orlando and Fort Myers. The return policy for these locations is the same as the policy for all other locations. If you have any questions about the return policy in these locations, you can contact the store directly.
How to Initiate a Return at Floor and Decor
If you need to initiate a return at Floor and Decor, you can do so in several ways:
In-Store: If you made an in-store purchase, you can initiate a return by visiting any Floor and Decor store.
Online: If you made an online purchase, you can initiate a return by visiting the Floor and Decor website.
Phone: You can also initiate a return by calling Floor and Decor’s customer service center.
Conclusion and Final Thoughts
Navigating Floor and Decor return policy can be a straightforward process if you understand the guidelines. Always keep your receipt, inspect your items, and do not remove any labels or tags. If you have any questions about the return policy, you can contact the store directly. With this guide, you should be able to navigate Floor and Decor’s return policy with ease.
If you have any further questions about Floor and Decor return policy, please contact us today. We are always happy to help our customers with any questions or concerns they may have.